Some of the questions around financial capability and inclusion we have helped organisations to answer…

current project - Cashless/Homeless

How does the growing cashless economy impact the lives of people who are homeless or are at risk of becoming homeless?

case study - Turn2us Helpline Evaluation

How might we evaluate the user experience and impact of a financial hardship helpline?

case study - Request for Payment digital service

How might we design a direct-to-consumer flexible payment and bill management service for a financial services infrastructure company?


case study - Aviva ‘at retirement’ digital experience redesign

How might we inform the design the Aviva Retirement Centre community portal to be better suited to Aviva's current and future customers?

case study - Nesta SME banking challenge prize design

How might we understand SME and banking customers needs to ensure they are well represented in the OpenUpChallenge?


Check out our work across other sectors…



We explore patients’ lived experience to inform innovation of healthcare products.



We inform decisions that address the complex needs of a range of communities.