current project - Cashless/Homeless

Understanding how the growing cashless economy is impacting the lives of people who are homeless or at risk of becoming homeless.

case study - Turn2us Helpline Evaluation

Evaluating the user experience and impact of a financial hardship helpline.

case study - Request for Payment digital service

Designing a direct-to-consumer flexible payment and bill management service for a financial services infrastructure company.


case study - Aviva ‘at retirement’ digital experience redesign

Informing the design the Aviva Retirement Centre community portal to be better suited to Aviva's current and future customers.

case study - Nesta SME banking challenge prize design

Understanding SME and banking customers’ needs to ensure they are well-represented in the OpenUpChallenge.


Check out our work across other sectors…



We explore patients’ lived experience to inform innovation of healthcare products.



We inform decisions that address the complex needs of a range of communities.