Some of the questions around financial capability and inclusion we have helped organisations to answer…
current project - Cashless/Homeless
How does the growing cashless economy impact the lives of people who are homeless or are at risk of becoming homeless?
case study - Turn2us Helpline Evaluation
How might we evaluate the user experience and impact of a financial hardship helpline?
case study - Aviva ‘at retirement’ digital experience redesign
How might we inform the design the Aviva Retirement Centre community portal to be better suited to Aviva's current and future customers?
case study - Nesta SME banking challenge prize design
How might we understand SME and banking customers needs to ensure they are well represented in the OpenUpChallenge?