The growing cashless economy poses serious risks to vulnerable people who already face financial and digital exclusion such as the homeless. Recent initiatives have attempted to mitigate these risks through tech innovation but engaging homeless people in the design of new solutions is key to achieving real progress on this issue.
Managing money effectively is challenging for anyone. Contrary to conventional wisdom or, perhaps the prevailing, ideologically informed mental model those with less are often better at managing what money they have. To put it another way, the better off may be pretty bad at money management but have more room for manoeuvre - or ‘slack’ - than those with less.
Earlier this year Eclipse partnered with Save the Children to develop the User-centred Community Engagement methodology (UCCE) to inform the rapid design of child-friendly sanitation facilities in refugee camps in Bangladesh and Iraq.
A colleague and I were recently chatting on slack and decided to use, and make a comparison of, two apparently quite similar money management apps - Yolt and Bud. So far, so fascinating - white, middle class men talking about money and tech, yah.
The financial services landscape in the UK is undergoing major changes with “challenger” banks gaining traction and the Open Banking revolution promising to “create new competitive spaces”. How will these changes impact consumers and will they lead to more inclusive financial services?
Public consultations aim to do what they say on the tin: engage with the public. But often that tin is too shallow, and the people's voices aren't truly given the platform to be heard. So what could the future of public consultations look like instead?