The financial services landscape in the UK is undergoing major changes with “challenger” banks gaining traction and the Open Banking revolution promising to “create new competitive spaces”. How will these changes impact consumers and will they lead to more inclusive financial services?
Public consultations aim to do what they say on the tin: engage with the public. But often that tin is too shallow, and the people's voices aren't truly given the platform to be heard. So what could the future of public consultations look like instead?