Understanding people and their experience

Our goal is to help businesses set strategy and make crucial decisions on how to meet their customer’s needs. We do this by building on our experience and in close collaboration with clients and their customers to:

• Gain perspective on real issues and opportunities
• Understand & interpret our findings and their impact
• Help our clients Own & Improve process, product and services

With almost 15 years experience developing interactive strategy and user insight, most recently running global user experience planning and research for Vodafone Group, Ben Fehnert founded Eclipse in early 2010. The aim of Eclipse is to bring together a range of user centered disciplines to bear on real business issues and create value by placing the user at the centre of business decision making.

For more information about recent work please see KPMG Internal Communication Experience and Orange Android Integration Strategy cases studies.